Question 1

How much does Aira Nexus Clinic cost?

Accepted Answer

Aira Nexus Clinic is one simple plan — Core OPD at ₹1,499/month (₹1,274/month on annual billing) — which covers 1–3 doctors and includes the full pediatric pack free. You then add only the packs you need: Pharmacy (₹1,499/mo), Lab (₹1,499/mo), IPD (₹2,999/mo), Advanced Analytics (₹999/mo) or Aarogyasri/Insurance (₹1,999/mo). Pay only for what you use, and every plan includes a 30-day free trial with no credit card.

Question 2

Is there a free trial?

Accepted Answer

Yes — every plan includes a 30-day free trial with full feature access and no credit card required. At the end of the trial we call you to review what you used; if it isn't the right fit, we delete your data and you walk away with no invoice.

Question 3

Are there any hidden fees or setup charges?

Accepted Answer

No. There are no setup fees, no migration fees, and no exit fees. Aira adds no markup on patient payments — you connect your own Razorpay account and pay only Razorpay's standard charges, with settlements landing straight in your bank. The only Aira charge beyond the plan is ₹350/month per doctor beyond the first three.

Question 4

What payment methods do you accept?

Accepted Answer

We accept UPI (recommended), credit and debit cards, net banking, and bank transfer for annual plans. A GST invoice is issued for every payment.

Question 5

Is there a lock-in period or annual contract requirement?

Accepted Answer

No lock-in. You can pay monthly and cancel anytime, and there are no exit fees. We also offer a 60-day money-back guarantee, which is written into the contract.

Question 6

How does pricing work if I have more than three doctors?

Accepted Answer

The Core OPD plan (₹1,499/month) includes up to three doctors. Beyond that it is a flat ₹350 per additional doctor per month — no bands, no caps, and no per-seat charge for receptionists, nurses or other staff. A four-doctor clinic, for example, pays ₹1,499 + ₹350 = ₹1,849/month for Core.

Question 7

Do you charge for WhatsApp messaging?

Accepted Answer

WhatsApp appointment and vaccine reminders are part of the platform and not a separate Aira charge. WhatsApp Business messaging carries small per-conversation fees set by Meta, which apply at cost — Aira adds no markup on top.

Question 8

Does Aira Nexus Clinic support Aarogyasri?

Accepted Answer

Yes. Aarogyasri and TPA/insurance claim management is available as an optional add-on pack at ₹1,999/month on top of the Core OPD plan. It is built for clinics and hospitals in Andhra Pradesh and Telangana that are empanelled under the state scheme or handle insurance claims, so scheme work sits alongside everyday OPD billing instead of in a separate system.

Question 9

Do I have to pay for the Aarogyasri pack if I don't treat scheme patients?

Accepted Answer

No. Packs are à-la-carte — you only pay for what you switch on. A pediatric or GP clinic that never handles Aarogyasri or insurance claims simply stays on the Core OPD plan (₹1,499/month) and never adds the scheme pack.

Question 10

What does Aira Nexus Clinic do?

Accepted Answer

Aira Nexus Clinic is complete practice-management software for Indian clinics — appointments, patient records, prescriptions, GST billing, UPI payments, and WhatsApp messaging. On top of that core, every plan includes a deep pediatric pack: an IAP vaccine scheduler, WHO/IAP growth charts, and a parent WhatsApp app.

Question 11

Does it send appointment reminders?

Accepted Answer

Yes — reminders go out automatically over WhatsApp and SMS. You can configure how many reminders and when (for example 7 days, 3 days, and 1 day before an appointment or a vaccine due date), which is the single most effective way to cut no-shows.

Question 12

Can I send prescriptions to patients digitally?

Accepted Answer

Yes. Prescriptions are generated as a clean one-click PDF from a 60,000-drug master and delivered instantly to the patient over WhatsApp, so nothing is lost between the clinic and home.

Question 13

Does it work on mobile?

Accepted Answer

Yes. Aira Nexus Clinic runs in any modern browser and has Android and iOS apps for doctors. Patients and parents never install anything — they receive everything through WhatsApp.

Question 14

Is Aira Nexus Clinic only for pediatricians?

Accepted Answer

No. It is built for any clinic — general physicians, dentists, dermatologists, ENT, gynaecology, multi-specialty polyclinics and small hospitals. The pediatric depth is bundled in as a differentiator, which is useful for any doctor who sees children — and in India, most do.

Question 15

How does the IAP vaccine scheduler work?

Accepted Answer

It auto-computes every dose date from a child's date of birth against the full IAP 2026 immunisation schedule, then sends WhatsApp reminders to parents 7, 3 and 1 day before each due date. Catch-up schedules for late or migrated children are calculated automatically.

Question 16

Which growth charts are supported?

Accepted Answer

Both WHO and IAP growth charts are supported, with automatic plotting of weight, height, BMI and head circumference. The system flags any child whose measurements fall outside healthy percentile bands so you can act early.

Question 17

Can it issue school health certificates?

Accepted Answer

Yes — school health certificates and fitness certificates are generated in one tap from the child's existing records, formatted and ready to print or share over WhatsApp.

Question 18

Is my patient data safe?

Accepted Answer

Yes. All data is hosted in India (AWS Mumbai, ap-south-1), encrypted at rest with AES-256 and in transit with TLS 1.3. Role-based access controls, audit logs on every record, and consent management are built in, not bolted on.

Question 19

Is Aira Nexus Clinic DPDP and ABDM compliant?

Accepted Answer

Yes. The platform is DPDP-aligned and ABDM-native — HFR (Health Facility Registry) and HPR (Healthcare Professional Registry) integrated, with patient records linkable to ABHA IDs and consent flows that follow the NHA specification.

Question 20

Who owns the data — me or Aira Nexus?

Accepted Answer

You own your data, always. You can export your full database at any time (FHIR R4 for clinical data, CSV for billing), and that right is written into the contract with no exit fee.

Question 21

Where exactly is my data stored, and does it leave India?

Accepted Answer

Your data is stored in India, in the AWS Mumbai region (ap-south-1), and stays there. As a DPDP-aligned Data Fiduciary we keep data localised, encrypt it in transit (TLS 1.3) and at rest (AES-256), and share it with third-party processors only as needed to deliver a feature you have asked for, under data-protection contracts.

Question 22

Can I control which staff see which patient information?

Accepted Answer

Yes. Role-based access controls let you decide exactly what receptionists, nurses and doctors can see and do, so front-desk staff need not see full clinical notes. Every access and change is recorded in an audit log against the staff member and the record.

Question 23

Can I migrate from HealthPlix or another EMR?

Accepted Answer

Yes. We migrate HealthPlix EMR, ClinicSpectrum, most legacy clinic software and Excel-based records for free during your trial. Typical migration takes 3–5 working days and there is no migration fee on any plan.

Question 24

Will I lose my old appointment and billing history?

Accepted Answer

No. We bring across patient records, appointment history and billing data so your practice continues without a gap. Anything that can't be auto-imported is reviewed manually with you before go-live.

Question 25

Do you offer support in Telugu?

Accepted Answer

Yes. Telugu phone support is staffed by humans in Hyderabad, with an average response time under 4 minutes. Hindi and English support are available across India.

Question 26

Do you help set up the clinic in person?

Accepted Answer

Yes, for clinics in Andhra Pradesh and Telangana. A Telugu-speaking onboarding specialist visits your clinic for the first day of setup at no charge; everywhere else in India, onboarding is done over video and phone.

Question 27

How long does it take to get started?

Accepted Answer

Most clinics are live within a day or two. A fresh setup can be running the same afternoon, and a migration from another system typically takes 3–5 working days end to end.

Question 28

How do I get a demo?

Accepted Answer

Click any "Book a demo" button on this site, call or WhatsApp us on +91 95533 03777, or email admin@airanexus.in. A specialist runs a 20-minute walkthrough in Telugu, Hindi or English at a time that suits you — no credit card and no obligation.

Question 29

Do I need to install any software?

Accepted Answer

No. Aira Nexus Clinic runs in your web browser, so there is nothing to install or maintain. Doctor apps are available for Android and iOS, and patients use WhatsApp with nothing to download.

Question 30

Does it work with slow or intermittent internet?

Accepted Answer

Yes. The app is built to tolerate the patchy connectivity common in Indian clinics — it queues actions and syncs automatically when the connection returns, so a brief outage doesn't stop the OPD.

Question 31

Can it integrate with Razorpay and UPI?

Accepted Answer

Yes. You connect your own Razorpay account, so patients pay you directly and Aira adds no markup on collections — you only ever pay Razorpay's standard fee. Patients can pay by scanning a QR or tapping a WhatsApp link, and the payment reconciles against the bill automatically.

Question 32

What hardware or printer do I need?

Accepted Answer

Very little — any reasonably modern computer, tablet or phone with a browser is enough to get started. Prescriptions and bills print to ordinary A4 or A5 inkjet/laser printers, and thermal receipt printers are supported for billing counters. There is no special hardware to buy and nothing to install on the machine.

Frequently asked questions.

Pricing & Plans

Aarogyasri & Insurance

Features

Pediatric

Data & Privacy

Migration

Support & Onboarding

Technical

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