Terms of service.

1. Agreement to these terms

These Terms of Service (“Terms”) govern your access to and use of the Aira Nexus Clinic website at clinic.airanexus.in and the Aira Nexus Clinic software and services (together, the “Service”), provided by Aira Nexus Technologies Pvt. Ltd. (“Aira Nexus”, “we”, “us”). By creating an account, starting a trial, or otherwise using the Service, you agree to these Terms. If you are accepting on behalf of a clinic or organisation, you confirm you are authorised to bind it.

2. Early access status

Aira Nexus Clinic is in an early-access phase. We are onboarding our first clinics and actively developing the product, so some features may be added, changed, or refined, and described timelines are estimates rather than commitments. We will tell you about material changes that affect your use. Nothing on the website should be read as a claim of an installed customer base, rating, or testimonial that does not yet exist.

3. Accounts and eligibility

You must provide accurate registration details and keep your login credentials secure. You are responsible for activity under your account and for the conduct of users you invite (such as clinic staff). You must be a registered healthcare practitioner or an authorised representative of a clinic to use the clinical features, and you are responsible for ensuring your use complies with the medical and professional regulations that apply to you.

4. Subscriptions, trials and billing

• Plans and prices are as shown on our pricing page. We will give reasonable notice of any price change before it applies to your next billing cycle.
• Free trials run for the stated period with no payment required. If you do not subscribe, the account is closed and trial data is deleted.
• Paid subscriptions are billed in advance (monthly or annually). A GST invoice is issued for every payment.
• A payment-processing fee applies to amounts you collect from your patients through the Service, at the rate shown on the pricing page.
• You can cancel at any time; there is no lock-in and no exit fee. Cancellation stops future renewals and takes effect at the end of the current paid period.

Any money-back guarantee we offer is stated on the pricing page and forms part of these Terms when applicable.

5. Acceptable use

You agree not to:

• Use the Service unlawfully, or to store or transmit content you have no right to, including patient data you are not authorised to process.
• Attempt to gain unauthorised access to the Service, other accounts, or our infrastructure, or probe, scan or test its security without permission.
• Reverse-engineer, resell, or sublicense the Service except as expressly allowed.
• Interfere with or disrupt the Service, or upload malware or harmful code.
• Use the Service to send unsolicited or unlawful communications.

6. Your data and ownership

You retain ownership of all data you and your clinic put into the Service (“Customer Data”), including patient records. We process Customer Data only to provide and support the Service, as your Data Processor, under our Privacy & Cookie Policy and any data-processing agreement we sign with you. You can export your full database at any time — FHIR R4 for clinical data and CSV for billing and operational data — and that right is part of these Terms with no export fee.

7. Our intellectual property

The Service, including its software, design, and trademarks, remains the property of Aira Nexus and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, for your clinic’s internal use, subject to these Terms. Feedback you give us may be used to improve the Service without obligation to you.

8. Availability and support

We work to keep the Service available and reliable, including hosting in AWS Mumbai (ap-south-1) and routine maintenance. The Service may occasionally be unavailable for planned maintenance or for reasons beyond our control. Support is offered over phone, WhatsApp and email in Telugu, Hindi and English during stated hours. Any formal uptime commitment, where offered, will be set out in a separate service-level agreement.

9. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate access if you materially breach these Terms (for example, non-payment or prohibited use), giving notice and an opportunity to fix the issue where reasonable. On termination, you may export your Customer Data for a reasonable window, after which it is deleted in line with our retention practices.

10. Disclaimers

The Service is a tool to help you run your practice; it does not provide medical advice and does not replace your clinical judgement. You remain responsible for the care you provide and for the accuracy of the records you keep. Except as expressly stated, the Service is provided “as is” without warranties of any kind to the extent permitted by law.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential losses. Our total liability arising out of or relating to the Service in any 12-month period is limited to the fees you paid us for the Service in that period. Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Governing law and disputes

These Terms are governed by the laws of India. The courts at Hyderabad, Telangana shall have jurisdiction, subject to any requirement to first attempt good-faith resolution. If any provision is found unenforceable, the rest remains in effect.

13. Changes to these terms

We may update these Terms as the Service or the law evolves. Material changes will be reflected in the “Last updated” date above and, where significant, communicated to you. Continued use after a change means you accept the updated Terms.

14. Contact

Questions about these Terms? Contact us:

• Email: admin@airanexus.in
• Phone / WhatsApp: +91 95533 03777
• Aira Nexus Technologies Pvt. Ltd., Hyderabad, India.